The best methods to prevent disease transmission is to be SMART! Ask the pertinent questions from a safe distance (3-6 feet or over the phone) and if symptoms are present, don the appropriate body substance isolation.
Perform basic hand hygiene techniques (sanitizer, hand washing) whenever possible. Avoid touching your face / mouth while working. The better prepared you are to react to a potential infectious patient, the less-likely it is to become infected.
Know your available resources and how to implement them.