Incident Command System

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Case Study: Springfield, MA

Mutual Aid

The report found that the EMS response via mutual aid was not well coordinated, resulting in a duplication of effort.  In one instance, a mutual aid ambulance was dispatched to a medical emergency only to arrive on scene and find the patient had been transported 20 minutes earlier by another ambulance. The recommendation was that a method should be developed that allows for tracking of resources better including personnel. The plan should be trained and exercised. [12]

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